UNION CHANDLERY RETURNS POLICY

Union Chandlery Online is happy to accept any product return, other than books and charts, within 30 days of delivery, as long as it is unused and in its original condition and packaging and is re-saleable. Please note ropes that have been cut are non refundable. Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. You will only be refunded your delivery cost if the return is as a result of our error (e.g. faulty product, or incorrectly shipped). If we agree to provide you with a refund we will instruct the Ulster Bank to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected.

Returning Items by Post:

If you need to return any items by post to the online store, please post them to the following address:

Online Store Returns,
Union Chandlery Ltd.
23 Doughcloyne Industrial Estate, Sarsfield road,
Cork. T12 DR97

The returned items must be in their original condition and packaging. If we agree to provide you with a refund, we will instruct Ulster Bank to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected.